Monday, January 25, 2010

The problem with the triple play (well, one of them anyway...)

So a little over a year ago we signed up for Comcast's "Triple Play" bundle, combining digital cable TV, high speed Internet and phone in one handy dandy package. At the time it seemed like a convenient way to cut some costs, since the total package price was lower than we were paying for the three services on their own. And since we already had Comcast for the internets and TV action, we only really needed to change the phone.

I won't go in to all the hassles we had getting the billing right...let's just say when a guy from Comcast (or sub-contracted to Comcast) comes to your door and gives you a written document stating what the package will be and what the cost will be don't expect the company to honor it. Unless you take them to court, maybe, which I wasn't willing to do.

Anyhow, my main concern with the whole "voice over cable Internet" thing was what would happen if the power went out. "No problem!" they told me. "The modem has a battery backup, and will stay on for at least 30 minutes after the power cuts out." Which is true, but doesn't answer the second problem: what happens when the CABLE goes out?

This happened today. Cable went out, taking with it the TV, the phone and the Intenets. It was like being plunged in to the depths of the Great Depression with nothing to entertain us but the radio, some books, and sharpening pencils for the kids to sell out of tin cups. But hey, we got them pencils sharpened nicely, I tell you what.

1 comment:

ComcastCares1 said...

Sorry for the trouble. Outages can vary. There can be an outage for the cable only or internet only. You may have had a full node outage that resulted in total service outage. Node outages don’t happen very often, but when it does, our technicians are immediately notified so that the services can be restored in a timely manner. If you keep experiencing outages, let us know. We will be happy to look into the problem. We would also like to learn more about your past interactions with us. Will you please let us know the phone number on the account?

Best regards,

Mark Casem
Comcast Corp.
Comcast Customer Operations